Track & Trace System

Allows us to track Recorded, Special Delivery and International Priority Services and confirm delivery

How it is used

The Track & Trace system is a centralised computer system, installed in all Mail Centres and Delivery Offices throughout the UK, that allows us to track mail through our delivery network.
Barcodes are used to identify individual items of mail.
For Special Delivery and international signature items we use readers to scan the barcode at the start of its journey and at key stages throughout the network to final destination.
We use a unique barcode for each item sent by Recorded, Special Delivery and International Priority Services.
- Items sent by Special Delivery are tracked throughout the network up to 7 times.
- Recorded items are not tracked. We scan the barcode into the system only when delivery has been attempted.
- International Signed For items are tracked to the point of despatch from the UK.
- Airsure items are tracked up to the point of delivery.
Customers can check on the progress of their Special Delivery, Recorded and International Priority Service item(s) by calling 664664 or by clicking on the link below: